Service Policy

Brand Name: Ragnarok System
Operated By: ALMEIRA VENTURE SDN. BHD. (201501030889 / 1156213-H)
Website: https://ragnaroksystem.com

1. Overview

This Service Policy outlines the terms and conditions under which Ragnarok System delivers its digital services. By engaging with us through our contact form or requesting our services, you acknowledge that you have read, understood, and agreed to the terms set out in this policy.

2. Scope of Services

We offer the following core services:

  • IT Development – Custom software, website, and application development tailored to your technical requirements and business goals.
  • System Services – Integration, maintenance, and optimization of back-end and front-end systems.
  • Platform Development – End-to-end platform creation, including user portals, CMS, and infrastructure support.
  • Shopping Cart (Add to Cart) – E-commerce development services, including cart functionality, product management, and checkout systems.
  • API Integration – Seamless integration with third-party tools, services, and systems to ensure full interoperability.

All services are provided on a project or contract basis, according to terms agreed between the client and Ragnarok System.

3. Service Engagement Process

  1. Initial Inquiry – Clients submit a request via our Contact Us form.
  2. Consultation – We schedule a discovery session to understand your needs and project goals.
  3. Proposal – A formal quotation or service proposal is issued based on agreed specifications.
  4. Acceptance – Upon written confirmation or deposit, work will commence as scheduled.
  5. Delivery – Work is delivered based on agreed timelines and milestones.
  6. Support – Post-deployment support or maintenance can be included based on your selected service tier.

4. Turnaround Time

Turnaround time varies depending on:

  • Project size and complexity
  • Availability of content or resources from the client
  • Client responsiveness to feedback and approvals

Standard timelines and milestones will be included in each proposal.

5. Payment Terms

  • A deposit may be required before project commencement.
  • Payment milestones will be outlined in your agreement.
  • Final payment is due upon project completion or before final deployment.
  • We currently accept local Malaysian bank transfers. Other payment methods may be added in future.

Failure to meet payment terms may result in project delays or service suspension.

6. Intellectual Property

All work produced by Ragnarok System remains our intellectual property until full payment is received. Upon full payment:

  • Custom-developed assets are transferred to the client
  • Licensing for third-party tools or plug-ins remains with the original owners and is subject to their terms

We reserve the right to showcase completed work in our portfolio unless the client explicitly requests otherwise in writing.

7. Client Responsibilities

Clients are expected to:

  • Provide clear and timely communication
  • Supply necessary assets (logos, copy, etc.)
  • Approve deliverables within a reasonable timeframe
  • Adhere to payment schedules

Failure to do so may affect timelines and outcomes.

8. Service Modifications and Cancellation

  • Minor revisions are typically included as part of the service. Major scope changes may incur additional fees.
  • Cancellations made after project commencement may be subject to partial payment or forfeiture of the deposit.
  • If we cannot proceed due to unforeseen technical or legal reasons, we reserve the right to cancel with a fair refund.

9. Limitations of Liability

While we strive for high-quality service and uptime, we are not liable for:

  • Client-side system errors
  • Third-party service failures (e.g., hosting providers)
  • Losses resulting from misuse or misconfiguration by the client
  • Downtime caused by external factors or force majeure events

10. Support & Maintenance

Basic support may be included for a limited time post-delivery. Ongoing maintenance or feature updates are available via a separate retainer or SLA (Service Level Agreement). We do not guarantee long-term support unless formally agreed.

11. Changes to This Policy

We may update this policy periodically to reflect legal requirements or service changes. Updates will be posted on this page with a new “Effective Date.” Continued engagement with our services implies acceptance of these changes.

12. Contact Us

If you have questions about this policy or our services, please reach out via our Contact Us form on:
🔗 https://ragnaroksystem.com